Global Head of Technical Deployments

Job Description

• Applications are considered on a rolling basis
• Multiple locations
• On-site

We’re looking for a seasoned leader to own and scale our global Technical Deployment organization. You will lead a team of Technical Deployment Specialists (TDS) to deliver technically sophisticated high‑impact solutions for our customers. You will define best practices, build playbooks, and ensure our deployment processes scale as Planhat grows.

• Manage, grow, and coach a global team of Technical Deployment Specialists
• Design and evolve the end‑to‑end deployment lifecycle from discovery and scoping to integration, configuration, and go‑live
• Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed
• Partner cross‑functionally with CS, Sales & Product to align customer deployment strategy with business goals
• Act as a technical architect in complex deployments: integrate with customer data systems, build automations, and ensure robust data flows
• Lead process improvements to reduce deployment time, optimize resource utilization, and boost customer satisfaction
• Track and report on deployment metrics: team capacity utilization, customer outcomes, deployment velocity
• Be a hands‑on leader: resolve escalations, train TDS team, and participate in high‑risk go‑lives

Director

Full Time

years

1