Desktop Support

Position Summary

• Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Mobile Devices.
• Provides support for software, hardware and networking support for desktops, laptops and mobile devices.
• Installs software on computers.
• Install or replaces computer hardware and peripherals (i.e. computers, mobile devices and printers).
• Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed.
• Conducts routine maintenance on computers and peripherals.
• Participates in the planning and implementation of computer upgrades, enhancements and expansions.
• Provides support by identifying, investigating and researching customer questions and problems.
• Repairs hardware or coordinates the repair of hardware devices.
• Provide training and follow-up as appropriate.
• Logs activities within ticketing system for tracking.
• Schedules and provides training sessions as appropriate to meet customer needs.
• Maintains inventory of computer related hardware and software.
• Work collaboratively with department technical liaisons to resolve customer issues.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensure that up-to-date support and troubleshooting information is available for customers to reference.
• Ensures customer satisfaction throughout the service delivery transaction.
• Performs other duties as assigned.

• Desktop, Windows 10, Troubleshooting, Active Directory, Hardware, Customer service, mobile device, Office 365, Technical support, Sccm, A/V, Intune, Mac

• Bachelor’s degree in computer science or applicable work experience
• Proven track record working in an enterprise-level technical support role for at least three years, providing various hardware/software troubleshooting.
• Extensive knowledge of Windows 10;
  Microsoft Office including Project and Visio.
• Experience with endpoint management software platforms, desktop provisioning technologies like SCCM, PXE, and JAMF.
• Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations.
• Self-starter able to work with minimal direction.
• Customer-centric attitude to support and instruct customers to provide efficient resolution of complex problems.
• Able to quickly assess situations and adapt to dynamic priorities.
• High availability, business-hours availability and support required
• Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion.

This is a Contract position based out of Chicago, IL.

The pay range for this position is $25.00 – $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chicago, IL.

This position is anticipated to close on Dec 31, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.