Senior Delivery Analyst

Job Description - Senior Delivery Analyst (044604) Senior Delivery Analyst About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50‑year heritage and deep industry‑specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the duties, responsibilities, and qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

• Manages services delivered from a unit via Service Delivery Management to the client.
• Works in the full life cycle of the software including requirement analysis, design, POC's, and development.
• Coordinates delivery of a portfolio of services to Service Delivery managers/clients.
• Ensures correct and appropriate charging of the centre’s services to the account.
• Supports the Towers in deploying standards within accounts.
• Ensures contractual obligations are met.
• Maintains disaster‑recovery plans for clients and Life Safety documentation; conducts annual life‑safety drills; works with disaster‑recovery vendors; maintains and updates vendor contacts; supports sales pursuits from a DR perspective.
• Meets daily with project PMs to assist them with project issues; oversees personnel staff; delivers projects and products using the appropriate agile project management methodology, learning and iterating frequently.

• Requires a bachelor’s degree (or foreign equivalent) in business administration, finance, economics, computer science, computer applications, information technology, or a closely related field plus at least 5 years of experience as a program manager, engagement manager, or related IT position.
• In lieu of a bachelor’s degree, a suitable combination of education, training or experience includes 3 years of study toward a U.S. bachelor’s degree in a related field plus 3 years of IT experience.
• Experience overseeing service delivery operations including planning, organizing, and forecasting.
• Experience maintaining disaster‑recovery plans.
• Experience performing business impact analysis.
• Experience guiding a team of resources.
• Experience providing guidance to internal or external stakeholders.
• Experience enhancing Salesforce systems and integration using tools, including Salesforce Apex and Visualforce.
• Experience working in the full life cycle of the software, including requirement analysis, design, POCs, and development.

Candidates who are interested in this position should apply by clicking the “APPLY NOW” button.