Engineer - IT Systems Field Services

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United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Engineer - IT Systems Field Services position is designed to grow the candidate’s knowledge of United’s Best Practices, tools, and processes within the Digital Technology – Field Services organization under the mentorship of senior leaders and engineers from the team.

The role is responsible for managing all logistical aspects of small to medium-sized projects, helping coordinate project and resource plans, training of airport staff, and ensuring functionality and quality of the delivered solution. They will oversee projects such as Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), Audio Visual (A/V) technology platforms, mobility platforms, and infrastructure activities that comply with United’s IT critical infrastructure standards.

The role will include interfacing between Field Services and internal & external business partners and vendors.

The successful candidate must possess excellent organization and communication skills, a strong background in project management, a strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender, and other individual differences in people and creates an environment of learning, valuing, encouraging, and supporting differences.

• Oversees DT projects and technology support for an assigned set of small regional line stations
• Other sites may include customer service centers, contact centers, and all other United Airlines facilities
• Duties include walkthroughs, site surveys, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT network infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage
• Station ownership – Establishes relationships with the leadership of the airports/stations they oversee
• This includes completing regular station visits, communicating with station leadership on project status and the current state of technology at the station, and completing the station visit checklist when visiting the airport
• Performs system maintenance/administration, diagnostics, imaging of PCs and mobile devices, installation and removal of PC equipment, assist end users with troubleshooting of device performance issue
• Attends regional project meetings and provides project tracking and analysis
• Supports the integration of vendor tasks and tracks and reviews vendor deliverables
• Coordinates activities with internal/external technology owners/service providers
• Network Engineering, WAN Engineering, WiFi Engineering, Mobility Engineering and Electrical contractors
• Monitors regional Digital Technology (DT) stock levels and maintains warehouse inventory
• Ensures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA)

• Bachelor's degree in Computer Science – Information Technology
• 2+ years of relevant experience
• Strong verbal and written communication skills
• Technical aptitude and ability to learn new technologies
• Experience leading small to mid-size projects
• Ability to communicate solutions to both technical and non-technical audiences
• Aptitude for problem solving, looking beyond…