Senior Desktop Support Technician

Senior Desktop Support Technician

Insight Health Systems is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team at Insight Hospital and Medical Center in Chicago.

Base pay: $55,000.00 – $65,000.00 per year
. (Actual pay will be based on your skills and experience.)

Full‑time, Monday‑Friday 9:00 a.m. – 5:00 p.m. (FTE). Availability on call for weekends and off‑hours support may be required.

• Provide Level 2 technical support to end‑users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
• Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting.
• Administer Active Directory, including user accounts, group policies, and security permissions.
• Manage Office 365 portal, including user accounts, email configurations, and SharePoint access.
• Monitor and maintain printers, ensuring optimal performance and availability.
• Manage file servers, including permissions, access controls, and storage allocation.
• Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations.
• Collaborate with IT team members and other departments to implement and support technology solutions.
• Document support processes, procedures, and troubleshooting steps.
• Continuously improve technical capabilities by staying current with new technologies (e.g., App Locker, Windows Firewall, Bit Locker, VBScript/Power Shell scripting, DNS, DHCP).
• Oversee daily operations and act as the point of contact for all desktop team escalations.
• Act as a team lead for projects and daily tasks.
• Be willing to be on call as needed on weekends and after‑hours for support.

• Minimum of 2 years of experience in desktop support or a related field.
• Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
• Experience with the Ring Central phone system, including configuration and troubleshooting.
• Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO).
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
• Strong communication and interpersonal skills, with the ability to interact professionally with end‑users of all levels.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

• Paid Sick Time – effective 90 days after employment.
• Paid Vacation Time – effective 90 days after employment.
• Health, vision & dental benefits – eligible 30 days after employment (effective the 1st of the following month).
• Short‑ and long‑term disability and basic life insurance – after 30 days of employment.

Insight Employees are required to be vaccinated for COVID‑19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity.

Mid‑Senior level

Full‑time

Information Technology