Conversational Designer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Capgemini’s award-winning Google practice is looking to hire a full-time Conversational Designer (Manager level) across multiple locations. We are open to considering candidates willing to work hybrid from either of the locations - Chicago, Dallas, New York, New Jersey, Nashville or Atlanta.

• Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
• Experience with analytics tools for conversational performance tracking.
• Familiarity with agile methodologies and design thinking.
• Strong understanding of GCP architecture and services relevant to CCAS.

• 10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
• Experience with Dialogflow CX, including flow design, fulfillment, and testing.
• Proficiency in Python for developing webhook services and automation scripts.
• Experience with webhooks, RESTful APIs, and backend integration patterns.
• Familiarity with telecom systems such as CRM, billing platforms, and IVR.
• Hands on knowledge using Gen AI, Playbooks & CCAI Insights.
• Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions or applications. Applies scientific methods to analyze and solve software engineering problems. He or she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. His or her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.

The software engineer builds skills and expertise of his or her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy:
  Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse…