CS Systems & Enablement Manager
Listed on 2026-01-03
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IT/Tech
Business Systems/ Tech Analyst
About Us
Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem‑solving
- Exceptional in execution and impact
In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people‑centric perspective.
When you join Proofpoint, you help to:
- Build and enhance our proven security platform
- Blend innovation and speed in a constantly evolving cloud environment
- Analyze new threats and offer deep insight through data‑driven intel
- Collaborate with customers to help solve their toughest security challenges
We are looking for a strategic, technically savvy, and user‑focused CS Systems & Enablement Manager to join our Customer Office Strategy & Operations team. In this high‑impact individual contributor role, you will sit at the intersection of process optimization, the quickly evolving CS tech stack, and end‑user enablement, helping to transform how post‑sales teams operate at Proofpoint.
You will serve as the primary business owner for our Customer Success Platform (Totango), partnering closely with CSM/TAM/Renewals leadership and operational partners to design workflows, automate core motions, and drive consistent adoption across hundreds of global users. Your work will ensure that our teams are focused, unlock insights faster, and operate more efficiently to deliver value to customers s unique opportunity is for a seasoned SaaS operator with a bias for action who loves building structure, driving adoption, and leveraging technology to create measurable business impact.
This role will be part of the high‑impact Customer Office, Strategy & Operations team and will report to the leader for the CS Systems & Enablement pillar.
Your Responsibilities Process Optimization- Partner with leaders to identify, define, and document core workflows and frameworks for automation.
- Translate business requirements into scalable process designs that reduce manual effort.
- Continuously refine workflows using data, feedback, and performance metrics.
- Align workflows with the broader Customer Office operating model.
- Drive standardization and governance across CS processes.
- Serve as the primary business owner & admin for the CSP (Totango).
- Partner closely with Sales Ops, Biz Apps (Salesforce), Enterprise Application (Data).
- Design, configure, and deploy workflow and playbooks automation, health models, dashboards.
- Recommend and implement system enhancements that increase efficiency and data quality.
- Partner with management to evaluate and introduce new tools to the CS tech stack.
- Provide hands‑on support to end users and maintain system reliability.
- Design and run scalable enablement programs to drive adoption across CSM, TAM (primary priority) and Renewals (secondary).
- Train customer‑facing teams on how workflow automations and risk‑based triggers improve outcomes.
- Build and maintain an intuitive, self‑serve knowledge base with AI‑powered search.
- Ensure consistent rollout of new features and processes across global teams.
- Monitor adoption and evolve enablement to drive continuous improvement.
- 10+ years of experience across GTM Operations (Sales, CS, Partner), Business Operations, Systems, or related fields.
- 5+ years in B2B SaaS.
- Deep expertise with CRM, CSP and other…
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