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HelpDesk/Support IT Support

Hybrid Service Desk Lead — Engineer II

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Wipfli LLP
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A professional services firm is seeking a Service Desk Lead (Engineer II) to manage the IT Service Desk operations in Chicago, Illinois. This role focuses on overseeing ticket queues, mentoring team members, and leading initiatives to enhance customer satisfaction and improve service desk performance. The ideal candidate will possess a Bachelor's degree, relevant experience in IT and certifications like ITIL or Microsoft 365, and strong skills in communication and organization.

This position offers a collaborative work environment with opportunities for personal and professional growth.
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