SAP- Technology Support Lead NAMR

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- Technology Support Lead NAMR role at JPMorgan Chase

$/yr - $/yr

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Participate in a global production support team, supporting multiple applications with a focus on SAPFI, SAPFINAPPS, SAPBW.
• Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs.
• Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning.
• Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments.
• Drive long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure.
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Lead in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements.
• Lead core production activities for multiple applications to improve overall delivery of operations and support capabilities for JPMC business partners.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• 7+ years of experience or equivalent expertise in supporting SAP applications, specifically SAPFI, SAPFINAPPS, and SAPBW.
• 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
• 3+ years of UNIX experience.
• 3+ years of experience working with Control-M.
• Strong hands‑on experience with SAP ABAP programming and HANA SQL scripts.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Proficient in observability and monitoring tools and techniques.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Excellent oral and written communication skills, with the ability to communicate at all levels of management.

• Demonstrated success in a fast‑paced, dynamic production support environment.
• Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing.
• Advanced hands‑on knowledge of Business Objects, EPM, and Advanced Analysis.
• Financial Services industry experience preferred.
• Quick learner, adaptable, and able to operate under pressure during critical support periods.
• High level of analytical skills in an IT environment and ability to lead a team.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined…