Lead Business Analyst Healthcare

Lead Business Analyst – Healthcare

Chicago, IL
• Contract to Hire

• Serve as a subject matter expert in provider operations, including clinical workflows, scheduling, care delivery, documentation, revenue cycle, referrals/authorizations, care coordination, and patient access.
• Translate provider operational and clinical needs into detailed technical and functional requirements.
• Support the Salesforce platform (if applicable), including configuration, troubleshooting, and optimization of provider‑related applications.
• Lead and facilitate complex requirements gathering sessions with cross‑functional provider stakeholders.
• Document business requirements within detailed functional and technical specifications, including workflows, user stories, acceptance criteria, and data mappings.
• Analyze current‑state provider workflows and systems to identify gaps, inefficiencies, and improvement opportunities.
• Assess the impact of corporate initiatives on provider applications and recommend enhancements aligned with clinical and operational priorities.
• Provide functional, conceptual, and logical design documents and data models.
• Conduct root‑cause analysis and propose solutions to provider system issues.
• Support the creation and execution of UAT plans, scenarios, and test scripts; facilitate UAT sessions and obtain sign‑offs.
• Collaborate with Project Managers to define project scope, estimates, timelines, risks, and status communications.
• Coordinate activities across IT, provider operations, clinical teams, and external vendors.
• Support change management, release planning, and production deployments.
• Lead development of training materials and training sessions for provider users and IT staff.

• Experience – 10+ years of work experience in business or systems analysis within IT development field with three (3) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position.
• Workers Compensation or healthcare delivery settings strongly preferred.
• Exceptional requirements elicitation, facilitation, communication, and documentation skills.
• Familiarity with advanced IT concepts, LAN, security, and web technologies.
• Experience with client/server databases (SQL, DB2), reporting tools, and data models.
• Proficiency with Microsoft Office, Visio, SQL Server, SharePoint, and Agile/Scrum processes.
• Understanding of SDLC, change management, and software quality assurance practices.
• Experience with CRM/Contact Center platforms is a plus.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Contract
• Job function:
  Research, Analyst, and Information Technology
• Industries:
  Software Development