Staff Designer, UX Design

Overview

Job Description:

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog () to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview

The McDonalds Global Experience Design team is a key part of the Global Technology Team which powers tomorrow’s feel-good moments. You’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers.

We are seeking an emerging design leader to join our Experience Design team working on Loyalty, Value, & Gaming. The position requires demonstrable expertise in customer engagement experience strategy, backed by research, strong design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle – conducting design & user research, translating research data into actionable user flows, customer journey mapping, data-flow diagramming, wireframes, validation testing, and high-fidelity designs.

The Staff Experience Designer will also assist with the maintenance of the Enterprise design system, including support in co-writing component specifications and defining accessibility standards. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to take initiative with minimal direction.

The ideal candidate will have a quality portfolio that shows a depth of experience with:

• Design for engaging consumer experiences that reaches millions of users

• Facilitating strategic product design discussions to establish requirements & build cross-functional alignment with multiple stakeholder groups

• A highly developed capacity for UX diagramming (journeys and flows)

• Demonstrated ability to connect design discovery insights with UI design concepts

• User validation testing methods, including protocol development & design-led testing methods

• Advocating for the role of design in an agile product development environment

• Implementing detailed designs in Figma and translating that into JIRA or similar

Responsibilities

• Your attention to detail is renowned, your design skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.

• You ensure there is fierce customer focus throughout the entire product lifecycle process, from initial concepting to post-launch measurement.

• Your design solutions are user-centric while also meeting business goals.

• You champion ongoing improvements by considering market analysis, customer feedback, metrics, and usability findings.

• You partner closely with product management and engineering teams to drive innovation and push the boundaries…