ServiceNow Competency Leader

Overview

As a Service Now Americas Competency Leader, you will be actively contribute in driving the strategic direction, execution, and growth of IBM Consulting’s Service Now business across the Americas. This role serves as the strategic link between IBM and Service Now, ensuring alignment, operational excellence, and measurable business outcomes for both organizations and our clients.

Key Responsibilities:

Service Now Americas Competency Leader

• Strategic Leadership & Partnership Execution

  • Define and execute the strategy for IBM’s Service Now relationship, including joint business planning, market positioning, solution development, and go-to-market alignment.

  • Scale the Service Now competency across the Americas, building IBM Consulting’s capabilities to meet Service Now partnership measurements in Customer Success, Competency, and Capability.

  • Drive internal and external partnerships, organizational alignment, and operational performance to maximize the value of the strategic partnership.

• Relationship & Ecosystem Management

  • Collaborate with Service Now leadership to strengthen the partnership and identify opportunities for joint innovation and solution development.

  • Maintain a formal partnership structure and ensure compliance with Service Now partnership standards.

  • Lead IBM’s engagement with Service Now ecosystem partners, including implementation and build partners, to drive joint capability and market impact.

• Market Presence & Mindshare

  • Oversee marketing campaigns, content creation, and thought leadership initiatives to elevate IBM’s visibility in the Service Now ecosystem.

  • Drive market mindshare by securing client references, industry recognition, and analyst accolades.

  • Partner with delivery leaders to harvest client success stories and ensure excellence in Customer Success metrics (CSAT, references) and Capability metrics (deployments).

• Go-to-Market & Sales Enablement

  • Collaborate with sales and alliance teams to develop and execute go-to-market strategies, including joint marketing campaigns and client engagement programs.

  • Enable field sales teams with partnership insights and differentiation to support informed customer decisions.

  • Drive revenue growth through "sell-to," "sell-with," and "sell-through" motions, ensuring alignment with NNACV and deal registration targets.

• Enablement & Capacity Building

  • Build and maintain market-leading skills and capacity aligned to Service Now offerings and client demand.

  • Lead skill development and certification programs across markets and CICs, in partnership with Workforce, HR, and Learning teams.

  • Ensure IBM meets Service Now’s competency metrics, including certification and credential targets, and proactively address future skill needs.

• Governance & Performance Management

  • Establish and manage operational governance and performance reporting for the partnership.

  • Monitor trends and support strategic talent initiatives to ensure IBM Consulting remains a top-rated Service Now partner.

This Job can be performed from anywhere in the US.

Required technical and professional expertise

• Deep Service Now Expertise:
  Demonstrated mastery of the Service Now platform, including its core capabilities, workflow modules, and ecosystem. You bring a strong understanding of how to position Service Now as a strategic enabler of enterprise transformation.

• Strategic Alliance Leadership: A proven track record of building and managing high-impact partnerships, particularly in the Cloud/SaaS space. You have experience working with Global System Integrators (GSIs) and understand how to drive value through strategic alliances.

• Co-Sell and Co-Delivery
  
  Experience:
  
  Demonstrated success in driving joint go-to-market motions, including "sell-to," "sell-with," and "sell-through" strategies. You know how to activate field teams and partner ecosystems to accelerate pipeline and revenue.

• Capability and Capacity Builder:
  Demonstrated experience in building client-valued capability and capacity by combining inspiring leadership with strategic talent development. You have experience scaling skills and certifications across large, distributed teams.

• Operational Discipline:
  Strong governance and…