Technical Support Specialist

It is inspiring to work in an organization where individuals are deeply committed to the mission and values that drive our success.

We are dedicated to delivering expert pension service to Illinois public educators as they earn their promised retirement security.

Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment.

This position is responsible for providing frontline support through a centralized Help Desk and will perform on‑call services when necessary.

• Assist in managing Windows/Linux workstations
• Upgrade, install, and configure application software and computer hardware
• Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
• Assist with drafting and/or updating procedures and documentation as assigned
• Assist IT staff for planning and implementing new or upgrades of IT infrastructure
• Train technical and non‑technical staff on new systems, protocols, and best practices
• Work alternate shifts when necessary and serve in an on‑call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor
• Occasional travel may be required
• Perform other duties as required or assigned

• Ability to troubleshoot and resolve problems
• Possesses flexibility to work in a fast paced, dynamic environment
• Demonstrates written and verbal communication skills
• Excellent interpersonal skills
• Excellent collaboration and team building skills

• Associate degree in Computer Science or other related technical discipline
• Relevant experience may substitute for the degree requirement on a year‑for‑year basis
• Fundamental knowledge of and experience working with Power Shell or other scripting language
• Established communication skills, emotional intelligence, humility, and drive
• Must be able to work within a fast‑paced environment that requires frequent attention shifts
• Proactive, self‑starter able to work with limited supervision
• Good time management skills

The salary range listed for this position is based on the Chicago, IL market. The salary range for Lisle is $55,060 - $85,895.

$60,304.59 - $94,075.16

Compensation will be determined based on the qualifications and experience of each candidate.

TRS is an agency of the State of Illinois. As such, full‑time and part‑time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental, and vision coverage. All employees participate in the TRS retirement pension plan and have the option to contribute to additional State of Illinois deferred compensation plans. The TRS pension plan is a reciprocal system to other state and local pension plans (SERS, SURS, IMRF, etc.).

• Entry level

• Full‑time

• Information Technology

• Government Administration

If you thrive in a dynamic environment and enjoy collaborating with driven, enthusiastic professionals, you will find a rewarding career with us.