Technical Support Engineer – IT Solutions

Requirements

• Strong written and verbal communication capabilities
• Over 5 years of experience managing Windows Server 2016+
• In-depth understanding of TCP/IP networking principles
• Meticulous attention to detail
• Advanced troubleshooting and analytical proficiencies
• Ability to effectively adapt, prioritize, and switch contexts
• Professional, proactive mindset focused on customer satisfaction

Responsibilities:

• Provide product support to users through email, remote sessions, and phone calls
• Assist new clients with installation, onboarding, and best practices
• Conduct brief training sessions for new and existing customers
• Work collaboratively with developers to reproduce, document, and resolve bugs
• Enhance and refine the knowledge base and other self-service resources
• Provide support for internal IT and networking infrastructure as needed

Company:

We are  Ltd, an innovative software company located in Chicago, IL, specializing in the development of Event Sentry, our flagship product designed to help organizations across various sectors, including healthcare, banking, and government, maintain secure and reliable IT environments in over 30 countries. This full-time position, operating on a hybrid schedule (3 days remote, 2 days onsite), offers a unique opportunity to be a vital member of our expanding U.S.

-based team of IT professionals. We provide competitive benefits, including 401(k), health and dental insurance, paid time off, and more. Local applicants are preferred, but we welcome remote candidates from within the U.S.