Manager, Tech Deployment

Job Description:

Company

Description:

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald's Global Technology is here to power tomorrow's feel-good moments.  

That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We

face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald's  Global Technology Technical Blog ()  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Department Overview

This role presents an exciting opportunity to join McDonald's high-performing Readiness & Deployment Technology Team within Global Technology Infrastructure & Operations (GTIO), where you will manage the seamless and well-communicated deployment of restaurant technology across regional markets.

As the Technology R&D Manager you will be responsible for planning, communicating and aligning technology readiness and deployment initiatives within your assigned regions/markets. Collaborating closely with technology leads and cross-functional partners, you will develop, communicate, and help present deployment plans that are consistent and scalable across global markets. You will be instrumental in ensuring the effective and consistent execution of digital and technology solutions.

You will also be responsible for maintaining and evolving the Global Playbooks, ensuring they reflect lessons learned and standard processes. Additionally, you will manage deployment roadmaps and provide clear progress updates tied to specific dates, using strong project and program management capabilities alongside excellent communication skills.

As part of the Readiness and Deployment team, you will:

+ Lead market readiness, mobilization, and pilot deployments from discovery through execution

+ Establish and maintain governance routines and partner priorities

+ Capture key findings and update the global process playbook

+ Manage deployment plans using Jira and Power Point

+ Ensure readiness for a high velocity of markets annually

Accountabilities & Responsibilities

Program Delivery & Governance

+ Oversee all delivery activities within assigned workstream(s), ensuring full scope completion on time, within budget, and in alignment with defined objectives.

+ Handle partner concerns related to project delivery risks and issues, driving timely resolution and mitigation plans.

+ Maintain and establish governance structures, meeting cadences, and partner engagement routines to ensure accountability and transparency.

+ Manage and update pilot delivery plans, readiness trackers, and progress dashboards within Jira or equivalent tools.

Market Readiness & Deployment

+ Manage and coordinate market and regional technology mobilization, discovery, and implementation activities-occasional Global travel may be required.

+ Manage successful completion and closure of Market Readiness Assessments, Technical Questionnaires, reviewing driving gap closure activities.

+ Coordinate go/no-go readiness assessments, including checklists, risk mitigation, and entry/exit criteria validation.

+ Support Market onboarding and education to…