Manager, Project Management

Job Description:

Company

Description:

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald's Global Technology is here to power tomorrow's feel-good moments.  

That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We

face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald's  Global Technology Technical Blog ()  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Department Overview

The Global Technology Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

The Manager, Program Management Office (PMO) role reports to the Senior Manager, Global Technology, PMO. This role leads and directs projects that are very cross-functional and highly complex using different development methods which often require considerable resources and high levels of functional integration.

Accountabilities & Responsibilities:

Primary Duties:

+ Manage project plans, roadmaps and execution to achieve the project goal using various development methods (i.e Agile, Waterfall, etc)

+ Manage project changes using appropriate verification techniques to keep the project on track.

+ Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.

+ Align stakeholders and team members by ensuring a common understanding of expectations for the project.

+ Work to implement approved actions and workarounds to mitigate risks.

+ Document high-level risks, assumptions, and constraints using historical data and expert judgment to understand project limitations.

· Leverage knowledge of and experience with the following:

+ Leverage shared services on delivery model and best practices.

+ Support or ensure the standardization of processes for implementing projects across all clients, in accordance with best practices related to the SDLC and ADLC.

+ Execute short term strategy for function.

+ Solve difficult problems impacting a project; identify ways to improve current customer needs.

+ Accountable for managing projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk and directs activities of the project teams.

+ Executes necessary charters, templates, tools and associated PMO artifacts depending on the project.

Minimum Qualifications

+ 4-5 years' experience required:
Prior corporate and global project management experience required with 3+ years managing projects.

+ Demonstrates a deep level of expertise in Technical Project Management process and tools, inclusive of JIRA, Confluence, Smartsheet. Planview a plus.

+ Experience in loyalty project/program management, preferably in retail and/or Fast-food industry.

+ Demonstrated ability to collaborate with cross functional, globally dispersed teams with light direction.

+ Knowledge of loyalty programs and…