Manager, Operations Excellence

Job Description:

Company

Description:

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald's Global Technology is here to power tomorrow's feel-good moments.  

That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We

face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald's  Global Technology Technical Blog ()  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Department Overview

McDonald's is a global leader in the quick-service restaurant industry, where innovation, collaboration, and technology play a vital role in delivering exceptional experiences for our customers. We are seeking a Manager to support prioritization and project management within the U.S. Technology Operational Excellence function to help drive the continuous improvement of McDonald's U.S. technology platform!

In this role, you will be responsible for driving prioritization efforts, establishing performance metrics, and strengthening stakeholder engagement to ensure alignment and measurable success across the organization. Through excellent project portfolio management, you will play a critical role in enhancing technology performance, reducing reliance on help desk support, and deploying technology across 13,000+ restaurants!

This position requires a strategic leader who will focus on seamless execution and collaboration to protect operations and ensure the success of McDonald's technology initiatives.

This role requires on-site presence at McDonald's Headquarters (MHQ.)

Responsibilities and Accountabilities:

Program Intake, Planning & Prioritization

+ Develop and support the prioritization process to ensure U.S. Technology initiatives align with strategic goals and deliver value.

+ Develop and implement a project portfolio management metrics strategy that brings to bear data across the portfolio to illustrate key insights for decision-makers.

+ Assist in driving integrated planning and resource allocation processes, focusing on high-priority initiatives and efficient execution.

+ Develop and track performance metrics to measure progress across U.S. Technology projects and programs.

+ Coordinate alignment across cross-functional teams and collaborators to promote collaboration and clarity on priorities.

Project Portfolio Reporting

+ Develop and upkeep dashboards and reporting tools to give leadership access to performance, progress, and key decisions.

+ Develop data-backed recommendations and insights to support leadership decisions and strategic priorities.

+ Support a data-driven culture by facilitating performance tracking, reporting, and process improvement efforts.

+ Streamline reporting processes to ensure clarity and enable data-driven decision-making.

+ Build compelling presentations showcasing US Technology's narrative and keeping collaborators updated on department projects and priorities.

Stakeholder Engagement

+ Develop and maintain project portfolio status reporting to provide leadership with access to performance, progress, and key decisions.

+ Develop and deliver clear,…