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Client Support Specialist - Financial Services
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-01-07
Listing for:
Advyzon
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Department: Customer Success / Client Services
Location: Chicago, IL or Remote
Job Type: Full-Time
About the Role
We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced Fin Tech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.
Key Responsibilities
- Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features.
- Investigate and resolve product or service issues, escalating to success managers and technical teams when necessary.
- Develop deep knowledge of our Fin Tech platform, including API integrations, account management tools, billing and reporting features.
- Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement.
- Maintain up-to-date records of client interactions using CRM and support ticketing systems.
- Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support.
- Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.
- Bachelor's degree in business, Finance, Economics, Computer Science, or a related field preferred.
- Prior experience in client support, customer success, or technical support is a plus-preferably in a Fin Tech, SaaS, or financial services environment.
- Strong understanding of financial products and support systems.
- Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
- Experience with CRM platforms (e.g., Salesforce, Red Tail) and support tools (e.g., Hub Spot, Jira).
- Familiarity with APIs, data security practices, and financial compliance is a plus.
- Empathetic communicator with a client-first mindset and a passion for financial technology.
- Competitive salary and performance bonuses
- Health, dental, and vision insurance
- Professional development and training programs
- Opportunity to grow in a rapidly scaling Fin Tech company
$55,000-$70,000, all in
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