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Murex support analyst
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-01-07
Listing for:
360 IT Professionals
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Robust knowledge in the following areas of Murex:
- FO/MO/BO functionalities
- Back Office Support – OSP, workflow, payments, accounting, confirmations
- Front office – Deal entry, simulation, pricing, pretrade rules, understanding of trading products
- Middle Office – VAR, RISK
- Creating/editing simulation views/layouts
- Adding/editing typologies (structures)
- Importing test cases/configuration changes
- End of Day (EOD) Processing.
- Monitor Murex based support tickets, provide support with all end-user issues, escalate issues to the support manager as needed.
- Communicate effectively in non-technical terms with end users to troubleshoot issues and bring to resolution.
- Ability to not only diagnose Murex issues but effectively train internal support staff on how to diagnose similar issues going forward.
- Contribute to customer and support analyst “how to” documentation, knowledge base articles, and internal troubleshooting guides.
- Ability to prioritize tasks and manage time effectively under time constraints.
All your information will be kept confidential according to EEO guidelines.
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