Law School Sr. Information Technology Specialist Job Chicago area,Illinois USA,IT/Tech

Position Details

Job Title:

SR LAW SCHOOL TECHNOLOGY SPEC

Position Number: 8101427

Work Modality:
Fully In-Person

Job Category:
University Staff

Job Type: Full-Time

FLSA Status:
Exempt

Campus:
Chicago-Water Tower Campus

Department: LAW SCHOOL

Location:

LAW LIBRARY COMPUTER CENTER (02710D)

Funding:
No

Supervisory Responsibilities:

Yes

Vehicle Operation:
No

Animal Contact:
No

Physical Demands:
Repetitive Motions

Working Conditions:

Irregular Hours

Open Date: 01/02/2026

Salary: $60,000 - $65,965 per annum

Essential Duties and Responsibilities

In partnership with the Director of Law Technology, provide complex technical computing support, technical leadership, and training to LSCS team members and the School of Law faculty, staff, and students. With the Director of Law Technology, establish priorities for service request resolution and coordinate which resources are required to resolve open service requests according to established procedures. Includes:

Assisting with routine and non-routine questions and service requests regarding desktop and classroom technology systems and managing requests through the tracking system through to completion.
Configuring, maintaining and troubleshooting Law school Windows and Mac hardware and software, including deploying new hardware, maintaining a hardware and software inventory database, installing new software releases, system upgrades and patches on Law School systems, configuring and optimizing AD Group policies and user objects, recommending modifications to improve effectiveness, efficiency, and user experience, and other tasks as assigned.
Documenting, developing, and conducting user trainings for LSCS staff and the Law School community on Law School software, hardware, and instructional technology systems.
Delegating work to team members and supervising student workers, as directed.

Provide routine and non-routine classroom technology and media support to Law faculty, staff and student users. May require irregular and/or weekend hours. Support includes:

Providing maintenance, updates and troubleshooting of classroom technology systems;
Supporting the Weekend JD Program;
Advising faculty and staff on classroom technology requirements and limitations;
Preparing room(s) with proper equipment for events (e.g. classroom teaching, meetings, seminars, etc.); and
Troubleshooting issues as they arise for online course/conference moderators and attendees.

Support Law School Exams. Assist with the pre-exam setup, communication, and support during exam periods. This may require irregular, evening, and/or weekend hours.

Work as a member of a team on various types of technology projects that support Law staff, faculty, students and departments. This includes responding to changing priorities based on the time of the semester and special projects and initiatives, alternating between desktop and instructional technology support to meet the needs of the unit, working independently and with other team members to troubleshoot and resolve service requests and questions from Law School users, and proactively asking questions and seeking clarification.

Maintain security protocols for Law School systems and ensure compliance with relevant standards.

Work collaboratively and proactively communicate to deliver consistent, high-quality support.

Be available to support the various educational programs and conferences taking place at the law school, including the Weekend JD program.

Perform additional tasks as needed, supporting various IT projects and contributing to operational improvements.

Other duties, responsibilities, and training assigned as necessary.

Minimum Education and Work Experience

Bachelor's degree in related area or equivalent experience desirable.
2+ years of technical experience or related field desirable.
Project management experience.
Experience providing technical training or related field.

Qualifications

Excellent verbal and written communication skills.
Excellent problem-solving abilities.
A strong work ethic, a positive attitude and work well in a team environment.
A self-starter and capable of working independently and as part of a team.
Have a commitment to continuous skills improvement and learning.
Experience and understanding of customer service and customer relations.
Project management experience.
Experience providing technical training or related field.
Willingness to take the initiative on projects and issues that arise.

Experience or Knowledge of the following or related

Creating internal system and user documentation
Windows OS, Mac OS X, and Microsoft Exchange or similar e-mail systems.
Troubleshooting Windows and Mac hardware and software.
Configuring, maintaining and troubleshooting Active Directory.
Configuring, maintaining and troubleshooting Classroom and AV technology.
An understanding of network technologies.
Imaging software.
Using Microsoft SCCM.
Using Power Shell and other scripting.
Project management experience.
Providing technical training or related.

Certificates, Credentials, and Licenses

Bachelor's degree…


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