Principal Process Manager; Global Network

Position: Principal Process Manager (Global Payment Network)
* Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution
* Ability to effectively communicate and influence partners across the company and across multiple levels of the organization.
* Excellent communication skills, attention to detail, and the ability to adapt to change quickly
* A solid grasp of process management concepts and Agile experience, working with Risk / Compliance Officers and Auditors.
* Strong analytical and technical skills, including experience working with data and automation tools
* The ability to comfortably engage in Technology and Product conversations
* Analyze data, identify trends, and provide resilience program- and plan-level reporting and documentation to inform, educate, and influence key stakeholders and plan owners
* Ensure alignment of technology capabilities and requirements to documented policies, standards and procedures
* Understand and apply quality and content standards through collaboration with technology teams, including exercise facilitation, results documentation, reporting, and development/delivery of training and educational materials
* Establish and regularly communicate metrics-based reporting regarding resilience testing activities, including success criteria, lessons learned, defined KPIs/KRIs and continuous improvement opportunities
* Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
* Develop and maintain formal process documentation, including procedures and process flow diagrams
* Work with team members to develop robust risk management processes
* Analyze data and influence others to proactively identify data risks and trends
* Consultation and representation of well managed processes, customer experience, and risk management for new intent
* Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
* Collect data and information to provide transparency to senior leadership on the health of the process
* Identify and implement process improvements
* Track and resolve process breakdowns, issues and risk events
* Creating and validating processes
* Designing and producing metrics used to measure efficiency and effectiveness
* Driving process improvements aligned with desired customer outcomes
* High School Diploma, GED, or equivalent certification
* At least 3 years of Process or Risk Management experience
* At least 1 year of Continual Improvement experience
* Bachelor’s Degree
* 4+ years of Process Management experience
* 2+ years of Resilience or Disaster Recovery planning
* 2+ years of Testing experience
* 1+ years of Project Management experience
* 1+ years of experience working with Product and Technology teams

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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