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Active Directory and Messaging Engineer
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-01-07
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Active Directory & Messaging Engineer – Contract
Join SNI Technology as an Active Directory & Messaging Engineer to support a leading enterprise organization. This role focuses on resolving a backlog of tickets within Active Directory and Messaging systems, ensuring timely resolution and top-tier customer service. You'll be part of a collaborative infrastructure team, supporting end users and working closely with other messaging engineers to keep systems running smoothly.
100% Remote (must work CST or EST hours)
· 12‑Month Contract
· Pay Rate: $50/hr - $55/hr (negotiable)
No C2C.
Responsibilities- Respond to and resolve user tickets related to Active Directory, Exchange Online, and Microsoft 365 services.
- Manage user accounts, groups, and permissions in on-prem AD and Azure AD.
- Provide support for email and messaging issues including mailbox access, shared mailboxes, and mail flow troubleshooting.
- Troubleshoot identity and access management issues, including SSO and MFA.
- Escalate complex issues to senior engineers with thorough documentation.
- Maintain and update knowledge base articles and documentation.
- Deliver a customer‑first experience in every interaction (end‑user surveys are a key success metric).
- Strong hands‑on experience with Active Directory (on‑prem & Azure AD).
- Solid knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint provisioning).
- Familiarity with SSO technologies (SAML, OAuth, Azure AD SSO).
- Strong troubleshooting skills in a ticket‑based environment (Service Now experience preferred).
- Excellent communication and customer service skills.
- Experience with hybrid AD environments.
- Power Shell scripting for automation and bulk administration.
- Knowledge of enterprise identity management and security best practices.
- Work 100% remote while supporting a highly collaborative engineering team.
- Contribute directly to reducing a significant backlog of tickets, making an immediate impact.
- Gain hands‑on experience with enterprise‑level AD and Messaging environments.
Apply BELOW
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