Director of Customer Success

About the Role

CADDi is on a mission to transform how manufacturers work, and Customer Success is the engine that drives value realization and growth  the Director of Customer Success, you will own the vision, strategy, and execution of our entire post-sales function in the US. You will act as an Organizational Leader, Strategic Architect, and People Manager, partnering directly with US and Japan HQ executive leadership to design a world-class, scalable organization.

If you are a proven leader who thrives in complex, high-growth, and ambiguous environments, this is an unparalleled opportunity to shape the future of a global manufacturing technology platform.

What You Will Do

* Lead Team and Organizational Outcomes:
Own the CS department's strategy and OKRs. Mentor, coach, and develop a high-performing team of Customer Success Managers (CSMs).

* Drive Scalable Value and Expansion:
Define the global customer journey and adoption strategy. Partner with Sales Leadership to identify and execute cross-sell/upsell opportunities and analyze macro trends in customer health.

* Elevate Customer Advocacy:
Establish frameworks for high-impact customer storytelling and case studies. Create programs that position CADDi and our customers as industry leaders.

* Influence Product and Global Strategy:
Serve as the executive Voice of the Customer (VOC) to Product and Engineering. Design foundational CS playbooks and processes to sustain hyper-growth in collaboration with Japan HQ.

* Strategic Relationship Management:
Lead success for CADDi's most strategic accounts, strengthening relationships with C-level executives and overseeing transformation roadmaps.