Senior Customer Success Manager

Location: Chicago, IL — Hybrid, with regular onsite time at customer sites in the Chicago area

Alembic is the pioneering Causal AI platform. We help the world's largest enterprises move past correlation to prove what actually drives business outcomes — the question marketing and growth teams have never been able to answer with confidence. Fortune 100 companies including Nvidia, Delta Air Lines, and Mars use Alembic to make multimillion-dollar decisions on trusted, causal evidence.

We're backed by a $145M Series B from Wndr Co (founded by Jeffrey Katzenberg), Jensen Huang, Joe Montana, Prysm Capital, and Accenture. Our models run on our own NVIDIA DGX SuperPOD built on Grace Blackwell infrastructure — one of the fastest private supercomputers in the world.

We're hiring a Senior Customer Success Manager in Chicago to own the technical deployment and integration of the Alembic platform for our enterprise customers. You'll turn sales promises into technical reality: a fully functional system that meets the customer's requirements and sets the foundation for a long relationship.

Causal analysis is only as good as the data going into it, so the quality of your implementation directly determines whether a Fortune 100 marketing organization trusts what our models tell them. Time-to-value is the number that matters, and you'll own it.

The seat is in Chicago because a concentration of our most strategic enterprise accounts is here. Kickoffs, data workshops, and go-live moments go materially better in person, and you'll be close enough to do them that way.

• Lead implementation projects for enterprise B2B SaaS customers, ensuring smooth onboarding and successful adoption of Alembic's platform.

• Develop and maintain implementation plans, timelines, and resourcing so projects land on or ahead of schedule.

• Ensure data integrations function correctly and meet customer requirements — the integrity of every downstream causal result depends on it.

• Create documentation comprehensive enough to enable real knowledge transfer, internally and to the customer.

• Act as the liaison between customer success, engineering, and product management to keep everyone aligned and moving.

• Build scalable, repeatable processes that cut time-to-value for every new customer after this one.

• Run regular check-ins with clients to surface concerns and clear roadblocks before they become escalations.

• Monitor and report on implementation metrics and KPIs, and facilitate clean handoffs from implementation to ongoing customer success.

Core Skills

• 5–8+ years in enterprise implementation, technical account management, solutions consulting, or technical customer success at a B2B SaaS, data, cloud, or AI company.

• A track record owning enterprise onboarding end to end — from kickoff through go-live — with named references you're proud of.

• Real comfort with data integration mechanics: APIs, ETL/ELT pipelines, cloud warehouses (Snowflake, Big Query, Redshift), file-based transfer, and troubleshooting a broken feed without escalating on day one.

• SQL fluency;
  Python or scripting is a plus.

• Project management discipline — you can hold a multi-workstream plan and a skeptical executive stakeholder at the same time.

• Clear written and verbal communication with both engineers and C-level stakeholders.

Preferred Qualifications

• Experience with marketing and advertising data — CRM, marketing automation, ad platforms, ad servers, DSPs, web and app analytics, or media spend files. Knowing why a media taxonomy is never clean is a genuine advantage here.

• Background at a martech, measurement, or analytics vendor, or inside a large advertiser's or agency's data function.

• Familiarity with enterprise procurement,…