Staff Applications Dev Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team

The Service Now Release Management team within our Digital Technology Operations department is a group of talented and energetic individuals. The team works closely with application developers, product owners, internal users/employees, and other stakeholders to maintain the health of critical Service Now platforms and related systems.

Role

We are seeking an engineer to execute platform administration responsibilities across Service Now and SAP. Core objectives are supporting internal stakeholders, troubleshooting issues, providing training, and fulfilling requests with a high level of service and continuous improvement. The role also covers upgrades, deployments, and governance of sub-production environments. It extends beyond daily administration to maturing release and instance management through automation, an instance inventory tracker, and Digital Product Release.

This person will also design technical debt remediation workflows and a standard controls framework for use across all platforms, including SAP, covering Separation of Duties controls.

What you get to do in this role:

• Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, and application admin activities.
• Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner.
• Assists in troubleshooting integration, and user management issues by digging into application and system logs
• Develops procedures and scripts for monitoring and automation of manual processes.
• Engage with product engineering and support teams to troubleshoot issues and any planned activities
• Maintain system documentation for configuration and troubleshooting of known issues.
• Develop and share best practices for Admin operations and enhancements based on lessons learned
• Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.

To be successful in the role, your will have:

• Bachelor’s degree in computer science or related field with 3+ years of IT industry experience.
• Strong communication and presentation skills, with the ability to work with both technical and non-technical stakeholders.
• Strong analytical and troubleshooting skills.
• Ability to multi-task and manage expectations in a fast-paced environment with competing priorities.
• Strong understanding of technology platforms, particularly web applications/SaaS platforms
• Service Now platform administration experience preferred.
• Working knowledge of SAP administration.
• Experience supporting/administering other enterprise platforms and technologies is an advantage.
• Experience working with application logs, prefer experience using Splunk
• Good understanding of ITIL framework or experience working in an ITIL-based environment

For positions in this location, we offer a base pay of $149,800 - $262,200
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings…