Infrastructure Project Manager

Established in 2021,
Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

The Infrastructure Project Manager will manage infrastructure project delivery for Clarus' hosted technology environment, with a focus on planning, coordination, execution tracking, communication, and operational readiness across Azure, Microsoft 365, and related enterprise services.

This is a hands‐on delivery role for someone who brings structure to complex, cross‑functional work. The role supports Clarus, a Doubtless Pet company, and partners closely with IPH Infrastructure and managed services teams to align priorities, manage dependencies, elevate blockers, and keep stakeholders informed from intake through implementation.

• Clarus Infrastructure Project Delivery
  - Coordinate delivery of projects across Clarus' cloud, endpoint, identity, collaboration, networking, and security services.
• Cross-Company Coordination
  - Align priorities, dependencies, timelines, and outcomes across Clarus, IPH Infrastructure, and managed services teams.
• Project Governance & Reporting
  - Provide clear visibility into plans, milestones, risks, dependencies, decisions, and status.
• Service Transition
  - Ensure changes are planned, communicated, documented, and ready for support after implementation.

• Manage day-to-day project coordination for assigned infrastructure initiatives supported by IPH Infrastructure and a managed services provider.
• Partner with service delivery and infrastructure leadership to understand business priorities, manage expectations, and align project work with capacity and governance.
• Own project intake, scope definition, planning, sequencing, execution tracking, and status reporting for assigned infrastructure initiatives.
• Coordinate across infrastructure, cloud engineering, workplace technology, identity, security, enterprise architecture, service delivery, and vendor teams to manage dependencies across technical and operational work streams.
• Run recurring project meetings, working sessions, and status reviews; identify risks, blockers, and timeline impacts and elevate through the appropriate service delivery and infrastructure leadership channels.
• Lead operational readiness activities, including cutover planning, change communication, support handoff, documentation, and post‑deployment follow‑up.
• Ensure delivery aligns with IPH infrastructure standards, service management practices, security requirements, and operational governance, and contribute to continuous improvement of intake, coordination, reporting, and delivery practices.

• Proven project management and delivery coordination skills across infrastructure, cloud, workplace technology, or enterprise IT initiatives.
• Clear communication skills with the ability to coordinate across business stakeholders, technical teams, and third‑party providers.
• Experience working with infrastructure, cloud, endpoint, identity, networking, security, or enterprise IT service teams.
• Ability to operate effectively in a shared delivery model where execution depends on multiple teams, vendors, and owners.
• High attention to detail and follow‑through, with the…