Sr. AI Solutions Engineer

ABOUT WORLD'S FINEST CHOCOLATE

World's Finest Chocolate does more than make delicious chocolate. Since 1949, we’ve helped our fundraising customers raise over $4,! These funds are used to buy playgrounds, pay for reading specialists, purchase musical instruments, fund field trips, and more. Our employees work as a team to support our company’s mission:
To Deliver Extraordinary Value with Fun & Purpose.

Please Note:Monthly onsite attendance is a mandatory requirement for this role and is not negotiable. To support this requirement, applicants must currently reside in the Chicagoland area and be authorized to work in the United States without current or future employer sponsorship.

We are seeking a Sr. AI Solutions Engineer to design, build, integrate, and operationalize practical AI solutions that improve productivity, automate repetitive work, and strengthen decision-making. This role translates business needs into secure, scalable, measurable AI-enabled solutions using Snowflake, Microsoft Copilot, Copilot Studio, Azure AI, Power Platform, enterprise data, workflow automation, and integration patterns across core platforms. Snowflake is the central data platform, and deep hands-on experience is essential to this role.

The role is hands-on and delivery-oriented, operating at the intersection of business process improvement, enterprise data, application integration, responsible AI governance, and end-user adoption. Claude AI may be used as a governed complement to the Microsoft-first AI stack.

This role balances:

• Practical AI solution design and delivery
• Copilot, agentic AI, workflow automation, and targeted Claude enablement
• Enterprise data, RAG, knowledge grounding, and system integration support
• Responsible AI governance, security, quality assurance, adoption, and operational support

• Identify, prioritize, prototype, and deploy AI use cases across all WFC functional areas
• Translate process pain points into AI solution designs, MVPs, production-ready capabilities, and measurable outcomes.
• Build reusable automations and documentation standards that can scale across departments.

• Design and support copilots, assistants, and agents using Microsoft Copilot Studio, Microsoft 365 Copilot extensibility, Azure AI, Power Automate, and related tools, including Claude when appropriate.
• Automate document review, knowledge retrieval, inquiry routing, response drafting, reporting support, workflow initiation, and task summarization.
• Integrate AI-enabled workflows with Teams, SharePoint, Outlook, Power Platform, Salesforce, SAP, Snowflake, and Power BI while preserving system ownership.

• Develop and maintain prompt patterns, reusable instruction sets, source handling standards, and AI usage patterns for repeatable business use cases.
• Design AI solutions grounded in approved enterprise content and data, including SharePoint, Teams, Salesforce, SAP, Snowflake, Power BI, and governed repositories.
• Support RAG patterns, semantic search, metadata design, source attribution, content freshness, and conflict identification.
• Partner with platform and data owners to ensure AI solutions use appropriate data sources, system-of-record definitions, data contracts, and integration patterns.
• Develop lightweight APIs, connectors, workflow integrations, and controlled data-access patterns where needed to support AI solution delivery.
• Ensure AI designs respect operational system boundaries and enterprise reporting standards, especially around Salesforce, SAP, Snowflake, and Power BI.

• Apply responsible AI, privacy, security, access, auditability, source traceability,…