CX Systems & Quality Lead — Zendesk Automation Architect
Listed on 2026-10-07
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IT/Tech
IT Consultant, AI Business & Operations
Housing Authority of Cook County seeks a lead to optimize its unified Contact Center and IT support ecosystem. You will architect Zendesk workflows, automate processes, and mentor agents across functions.
You will design routing logic, SLA rules, and ticket forms; drive IT self-service portal and AI chatbot initiatives; manage knowledge management and QA; collaborate with HR, Finance, and IT to ensure compliance and modernization.
Consider building your career as a CX Systems & Quality Lead — Zendesk Automation Architect at Housing-Authority-of-Cook-Count.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Chicago, IL, United States.
This opportunity is part of our work in Human Resources, IT & Technology.
The advertised compensation is 90..
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