Senior Functional Analyst
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-10-09
Listing for:
Shell Infotech
Full Time
position Listed on 2026-10-09
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, FinTech, Banking & Finance
Job Description & How to Apply Below
Hi Everyone,
Hope youre doing well!
We have an urgent opening for a Sr. Functional Business Analyst of our esteemed clients.
- Experience
Required:
6 – 10 Years - Location: Remote
- Employment Type: Full-time
- Education: B.Tech / M.Tech / M.Sc / MCA
Position Overview
Job Descripition:
- 6+ years of Business Analysis experience
- Strong experience in U.S. Debt Settlement, Financial Services, Fin Tech, Lending, or Payments
- Expertise in BRD, FRD, User Stories, Use Cases, Process Flows, and UAT
- Hands-on experience with CRM & Customer Service Management
- Knowledge of Case Management, SLA, Escalation, Complaint Handling, and Customer 360
- Experience documenting API and System Integration requirements
- Strong understanding of Compliance, Audit, Data Privacy, and Regulatory Requirements
- Proficiency in Jira, Confluence, Visio/Lucidchart
- Experience working in Agile/Scrum environments
- Excellent stakeholder management and communication skills.
Preferred Keywords:
Business Analyst, Functional BA, Debt Settlement, Financial Services, Fin Tech, CRM, Customer Service, BRD, FRD, User Stories, UAT, Case Management, API Integration, Jira, Confluence, Agile, Scrum
Position Requirements
10+ Years
work experience
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