Product Operations Manager - Client Onboarding Delivery

The Product Operations Manager

This role partners with clients, sales teams, and technical stakeholders to manage complex implementations, coordinate cross-functional work streams, and ensure successful product launches. This role will report to the VP of Strategic Operations. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

• Owning and managing the end-to-end onboarding process for all new Monevo UK clients, from contract signature through to successful go-live.
• Acting as the primary delivery lead between clients and internal teams throughout implementation activity.
• Developing, maintaining and governing onboarding plans, timelines, milestones and implementation documentation.
• Managing the onboarding pipeline and ensuring client implementations are delivered on time and to agreed quality standards.
• Coordinating cross-functional teams across Product, Technology, Commercial, Operations, Data and Compliance functions.
• Identifying, managing and resolving onboarding risks, issues and dependencies to ensure successful outcomes.
• Leading regular internal and external implementation meetings and steering discussions to maintain delivery momentum.
• Building strong client relationships and acting as a trusted operational contact during onboarding.
• Defining and continuously improving onboarding processes, governance frameworks, templates and best practices.
• Creating and reporting on operational KPIs, onboarding performance metrics and implementation status updates.
• Working closely with Product and Technology teams to prioritize client requirements and support successful launches.
• Supporting business growth by ensuring onboarding capacity, processes and delivery models scale effectively with demand.
• Managing and developing a Product Operations Analyst, providing coaching, guidance and performance support.

• Direct management of 1-3 Product Operations Analyst.
• Providing day-to-day guidance, coaching and development support.
• Ensuring operational activities are prioritized effectively across the team.

• Experience managing client onboarding, implementation, delivery or operational processes within a technology, fintech or financial services environment.
• Experience working within financial services, fintech, credit marketplaces or digital lending environments.
• Knowledge of affiliate marketing, lead generation, eligibility or credit decisioning ecosystems.
• Experience delivering SaaS, API or platform-based implementations.
• Familiarity with Agile delivery methodologies and product operating models.
• Experience identifying and implementing process improvement initiatives.
• Knowledge of the credit bureau or consumer lending sectors.

• At Trans Union, we design benefits to help you feel well, do well, and plan well—from day one.
• For Your Health:
  Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection:
  We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family:
  From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a…