Senior Customer Solutions Manager , WWPS HCLS; AWS

Job :  | Amazon Web Services, Inc.

Final date to receive applications:
Oct 3, 2026

Senior Customer Solutions Manager

Are you customer obsessed, fluent in cloud and AI, and eager to help customers build at an unbelievable scale? Join a collaborative and talented team dedicated to helping Amazon achieve new possibilities by leveraging AWS. Amazon is where innovation, risks, and ideas are celebrated.

As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for helping guide technically advanced initiatives across Amazon. In this position, you will apply your technical expertise and complex program leadership skills to work with smart, experienced, and innovative Amazon engineers and business leaders who are willing to tackle challenges, while ensuring that all AWS teams work together effectively and efficiently to deliver outcomes for the customer.

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. In this role, you will help Providers customers realize sustained business value by accelerating their cloud and AI transformation journeys.

As a Senior CSM, you will serve as a strategic partner and trusted advisor to healthcare provider and hospital organizations. You will work backwards from customer business objectives, leverage AWS best practices developed over thousands of engagements, and design and execute end-to-end cloud adoption experiences that deliver measurable outcomes.

You will own and drive execution excellence across the customer's cloud journey, spanning technical, operational, organizational, and educational dimensions. You will engage C-level executives, VP-level technology leaders, partners, and cross-functional teams to align AWS investments with business priorities, accelerate AI adoption, and ensure customers capture the full potential of AWS's industry-leading services.

You will enable large cloud migrations, lead programs that shape the future of Amazon's innovations powered by AWS, and partner with internal teams. In helping Amazon innovate, you will engage with AWS teams in building services such as EC2, DynamoDB, and Bedrock to influence service adoption.

You will interface with customer and AWS leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams while planning and supporting major workload migrations. You will translate strategic initiatives into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap-to-business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are among the critical items owned by the CSM that ensure the success of our customers' cloud journey.

You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers but will proactively help solve customer challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong technical background, be curious about cloud and AI, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader with the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence team decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers to adopt them. You…