ServiceNow Principal Technical Consultant - AI

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminate based onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status,or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidatesthatwillcontribute to the diversification and enrichment of ideas and perspectives atAHEAD.

AHEAD buildsAI-powered platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise ofAIdigital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, makechange, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a Service Now Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your Service Now expertise and experience to architect, design, develop, and deploy AI-powered solutions on the Service Now platform — including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. You will drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects.

The Service Now Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions, designing, deploying, and integrating various product sets — with an emphasis on driving measurable business outcomes through intelligent automation. There is an expectation of at least 25% travel.

• Lead project teams to deploy AI and agentic solutions on the Service Now platform, including Now Assist, AI Agents,AI Control Towerand AI Agent Orchestration
• Lead complex programs of multiple resources delivering AI-enabled ITSM, ITOM, CMDB/CSDM, HRSD, CSM, Sec Ops, and ITAM capabilities
• Lead the architecture and design of complex AI/agentic solutions, including prompt design, skill configuration, and workflow orchestration across Service Now AI Experience
• Lead the creation of written deliverables, including AI adoption roadmaps, use case business cases, and governance frameworks
• Lead client demos and working sessions showcasing
  
  GenAI and agentic capabilities
• Lead integration design sessions connecting Service Now AI capabilities with third-party LLMs, data sources, and enterprise systems
• Lead client workshops as process, technical, and AI strategy expert
• Serve as escalation point for project team on AI/agentic delivery matters
• Work to influence team members, broader internal team, and external…