IT Support Technician

Are you passionate about technology and enjoy helping others solve problems?

Newly Weds Foods is looking for a motivated and customer-focused IT Support Technician I to join our growing IT Service Delivery & Support team.

This role serves as an entry-level technical resource responsible for supporting corporate users, warehouse operations, manufacturing environments, and remote employees throughout the organization.

The IT Support Technician I provides Tier 1 and Tier 2 support for end-user technologies, supports IT service management processes, assists with device provisioning and lifecycle management, and delivers exceptional customer service through in-person, remote, and walk-up support channels.

This role is on-site based out of our Chicago campus location.

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, scanners, and approved business applications.

• Respond to incidents and service requests through the corporate ticketing platform.

• Document all troubleshooting activities, resolutions, and communications within the ticketing system.

• Escalate complex issues to senior IT resources while maintaining ownership and communication with the end user.

• Deliver professional customer service while maintaining service level expectations.

• Configure and deploy laptops, desktops, monitors, docking stations, mobile devices, and peripherals.

• Support conference room technology, Microsoft Teams, Outlook, One Drive, SharePoint, and related collaboration tools.

• Assist in supporting warehouse and manufacturing technology environments.

• RF Scanning and warehouse printing solutions

• Support mobile device enrollment, configuration, and troubleshooting.

• Follow established Incident Management, Service Request, and Change Management procedures.

• Prioritize requests appropriately based on business impact and urgency.

• Support technology refreshes, hardware deployments, go-lives, site integrations, and IT rollouts.
• Assist with equipment staging, imaging, testing, and deployment activities.

• Bachelor's degree required in Information Technology, Computer Science, Information Systems, Computer Engineering, or related technical discipline.

• 0 to 3 years of experience in Information Technology, Help Desk, Desktop Support, End User Services, or Technical Support.

• Experience supporting Windows operating systems and Microsoft Office applications.

• Strong customer service and communication skills.

• Ability to work independently and within a team-oriented environment.

• Warehouse IT support

• Corporate IT support services

• Help Desk or IT Service Desk operations

• Microsoft 365 administration and troubleshooting

• Microsoft Intune and Mobile Device Management (MDM)

• Enterprise ticketing systems

• Barcode scanners and warehouse technologies

• Handheld mobile devices

• VPN troubleshooting

• Active Directory or Entra

• Remote support platforms

• Asset management systems
• ITIL or Service Management processes

• Gain exposure to enterprise-level technology environments
• Support both corporate and manufacturing operations
• Work with modern Microsoft technologies and IT tools
• Learn from experienced IT professionals and grow your career
• Make a meaningful impact across a global organization

Compensation:$50,000 -$62,000/annually

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. New Weds Foods is an Equal Opportunity Employer.

Newly Weds Foods will only employ those who are legally authorized to work in the United States without assistance or support from Newly Weds Foods. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.