Client Services Representative; Spanish​/Portuguese

Position: Client Services Representative (Spanish and/or Portuguese)
Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: .JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of Ninja Trader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny.

How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, Ninja Trader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.  Our growth story is nothing short of exhilarating. Since 2003, Ninja Trader has been dedicated to understanding and supporting traders on their journey toward trading triumph.

Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry.

Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.  So, why work at Ninja Trader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives.

Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.  What you'll do:

Our Client Services Team is the front line of support for thousands of Ninja Trader clients worldwide, helping them get the most out of our trading platform and services. As a Client Services Representative, you'll report to a Team Lead-Client Services and combine real-time problem solving with genuine care for customers, resolving account and technology-related issues to deliver a world-class experience for traders around the  this role you will:

Leverage phone, chat and email to help resolve client support inquiries regarding their account and our platform in both English and Spanish.

Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items

Educate and empower customers to get the most out of the Ninja Trader product line Become a power user of Gmail, Confluence, Jira, and other productivity applications

Efficiently and accurately manage customer data using Salesforce Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams

Identify and communicate emerging client needs and feature requests to management and other internal teams

Guide clients in navigating the world of commodity futures and Ninja Trader’s services

Assist management in creating and revising policies based on customer feedback

Regularly assist with beta testing new software updates

What you'll need:

Strong computer skills and the ability to learn complex systems quickly

Empathy and the ability to connect with customers while showing genuine care for their issues

Ability to explain complex information or instructions in a simple, understandable way Strong time management skills with the ability to follow up on multiple issues and customer service requests

Excellent written and verbal communication skills

Tech-savvy mindset with the ability to…