IT Support Engineer

Phillip Capital Inc., located in Chicago, is dually registered with the SEC/FINRA as a self-clearing broker dealer and the Commodity Futures Trading Commission (CFTC) as a registered Futures Commission Merchant (FCM) serving professional traders and institutions with customized clearing, custody and global market access solutions.

We provide an environment where you can grow your skills and make meaningful, visible contributions to your team and the broader organization. Our culture is built on integrity, accountability, open communication, and continuous improvement, with a focus on building for the long term. Our office, located in the iconic Board of Trade Building, offers convenient access to Metra and CTA lines and is steps away from restaurants, parks, shopping, and cultural institutions.

Building amenities include an onsite gym, indoor bicycle parking, a game room, and a rooftop deck with exceptional views.

We are seeking a reliable and detail-oriented IT Support Engineer to provide daily technical support across the organization. This role involves troubleshooting hardware, software, network, and system issues, ensuring minimal disruption to business operations. You will serve as the first point of contact for IT-related queries and play a key role in keeping our users productive.

• Respond promptly to IT support requests via ticketing system, email, or in person.
• Troubleshoot and resolve hardware and software issues (Windows/macOS, printers, mobile devices).
• Provide support for Microsoft 365 (Outlook, Teams, SharePoint, and One Drive) and other approved business and AI tools.
• Manage accounts, group access, password resets, and user life cycles in Active Directory and Microsoft Entra .
• Use tools such as Intune, Jamf, Team Viewer, or Beyond Trust for device management, software deployment, patching, and remote support.
• Maintain IT asset inventory and assist in hardware lifecycle management.
• Set up and maintain conference room and audiovisual equipment.
• Support basic network troubleshooting (Wi-Fi, LAN, VPN).
• Ensure regular data backups and assist in data recovery when required.
• Document solutions, update knowledge base articles, and identify recurring issues or process improvements.
• Escalate complex issues to higher-level IT staff or vendors.
• Ensure compliance with company IT policies and security protocols.

• Associate’s or Bachelor’s degree in Information Technology or a related field.
• 1–3 years of experience in IT support or help desk environment.
• Proficient with Windows, macOS, Microsoft 365 and standard business applications.
• Understanding of computer hardware, networks, and security basics.
• Experience managing accounts, groups, password resets, and user life cycles in Active Directory and Microsoft Entra  (formerly Azure AD).
• Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi, LAN, and VPN troubleshooting.
• Experience with Intune, Jamf, or SCCM/Configuration Manager. Familiarity with Windows Autopilot or MDT is a plus.
• Ability to follow and reinforce AI-use policies, identify data-protection risks, and escal…
• Experience with Active Directory and user/group management preferred.
• Familiarity with remote support tools (e.g., Team Viewer, Any Desk) preferred.
• Knowledge of ticketing systems like Jira or Zendesk preferred.
• Basic scripting (Power Shell, Bash) is a plus.
• Strong customer service, communication and problem-solving skills.
• Ability to prioritize tasks and work independently or in a team.