Director, Tech Deployment

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

This opportunity is part of the Global Technology Infrastructure & Operations (GTIO) team, where our mission is to deliver modern, resilient, and relevant technology that supports the way our business works worldwide! We offer foundational technology products and services encompassing Global Networking, Cloud, End-User Computing, Edge Infrastructure, and IT Service Management.

As we continue to accelerate technology innovation under the Restaurant Next strategy—doubling down on Digital, Delivery, and Drive-Thru—our restaurant infrastructure is undergoing a generational modernization. We are scaling our next-generation Edge Platform (managed via Google Cloud) alongside the Restaurant Network ecosystem to deliver high-performance, low-latency compute directly into restaurant locations worldwide.

We are seeking a Director, Tech Deployment to lead the strategic planning, wave orchestration, and end-to-end execution of our restaurant infrastructure, network infrastructure, and Edge infrastructure across global markets, with a dedicated focus on international segments. This leader will oversee complex deployment work streams, bridge central engineering with regional market realities, manage strategic vendor relationships, and ensure that cutting-edge technology delivers immediate, reliable value to restaurant crews and customers.

1. Global Deployment Strategy & Wave Execution

• Accountable for the overarching deployment strategy, master wave schedules, and end-to-end execution of deployment rollouts across global restaurant estates.
• Establish standard operating procedures, deployment playbooks, readiness criteria, and other frameworks, to ensure repeatability, minimal store disruption, and predictable time-to-value.
• Oversee market readiness, installation validation, and cutover monitoring, establishing robust KPIs for deployment velocity, first-time-right rates, and post-installation stability.

2. Multi-Market & Cross-Functional Alignment

• Serve as the primary deployment liaison between GTIO leadership, Segment CTOs, regional market tech leads, and restaurant operations.
• Facilitate regular market-alignment forums to address market nuances, regulatory considerations, local infrastructure variances, and restaurant scheduling windows.
• Champion change management initiatives to ensure field personnel, market technicians, and restaurant operators are trained and supported throughout rollout waves.

3. Vendor Governance & Partner Ecosystem Oversight

• Partner with Legal, Sourcing & Procurement, direct third-party deployment partners, Value-Added Resellers (VARs), and system integrators to guarantee SLA performance,…