It Services Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-10-15
Listing for:
Green Key Resources
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Systems Administrator, IT Consultant
Job Description & How to Apply Below
Employment Full Time Working Type Hybrid Job Reference Salary Type Annually Industry Construction Selling Points Lead impactful IT service operations and drive process improvements. Enhance service delivery frameworks and operational efficiency using ITIL expertise. Collaborate in a hybrid work environment fostering growth.
Job Description IT Services Specialist Overview The IT Services Specialist will lead service desk operations and drive process improvements using ITIL frameworks.
Focus on optimizing service delivery, SLAs, and operational metrics to enhance efficiency and user satisfaction.
Collaborate with stakeholders to align IT services with business and field requirements.
Provide mentorship and operational leadership to the service desk team without direct management responsibilities.
Analyze service metrics and identify opportunities for continuous improvement and automation.
Assist with advanced technical support issues as needed, focusing on operational strategy.
Contribute to a culture of innovation and collaboration within the IT department.
Work in a hybrid environment with opportunities for professional growth and development.
IT Services Specialist
Key Responsibilities & Duties Develop and implement ITIL-based processes across the organization to enhance service delivery.
Design, measure, and improve SLAs, service catalogs, and operational workflows.
Evaluate escalation paths and optimize handoff processes between support levels.
Provide mentorship and guidance to the service desk team, promoting a high-performance culture.
Analyze service metrics to identify areas for operational improvement and efficiency.
Collaborate with cross-functional teams and vendors to ensure seamless service delivery.
Assist with advanced technical support issues and contribute to strategic IT initiatives.
Support the lifecycle management of IT devices, from procurement to refresh.
IT Services Specialist
Job Requirements Bachelor of Science degree in a relevant field is required.
5–10 years of experience in IT support or operations, with a focus on service desk management.
Proven expertise in ITIL frameworks and ITSM processes is essential.
Strong experience with SLA design, service catalog management, and operational metrics.
Advanced knowledge of Microsoft 365, Windows environments, and identity management systems.
Excellent communication and stakeholder engagement skills.
Ability to lead process improvements and drive operational efficiency.
Experience in supporting large or field-based organizations is preferred.
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