AI-Driven Technical Support Engineer II; SaaS
Listed on 2026-10-15
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IT/Tech
IT Support, Technical Support, Cloud Computing: Infrastructure & Operations, AI Engineer (Applied/Software)
Flywire is seeking a Technical Support Engineer II to support customers across the U.S. and Canada, delivering expert technical help for SFS, eStore, and TPI products. You will manage tickets, perform deep research, and collaborate with product and engineering teams.
The role emphasizes using AI tools like Claude to automate tasks, maintain knowledge bases, and craft clear client communications. A BS in science or engineering and 3–5 years in SaaS support are required; hybrid work from Chicago
This role is for the AI-Driven Technical Support Engineer II (SaaS) role at Flywire.
The following opening is for a AI-Driven Technical Support Engineer II (SaaS) with Flywire.
Our group is growing, and we are hiring a AI-Driven Technical Support Engineer II (SaaS) in Chicago, IL, United States.
This opening is for the AI-Driven Technical Support Engineer II (SaaS) role at Flywire.
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