Solutions Architect

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

This role sits within Global and focuses on how technology, data, and processes operate across McDonald's global ecosystem.

The Segment Architect works across the value chain, from product ideation and marketing through supply chain, restaurant operations, sales, data, and reporting. The role builds a clear view of how systems, processes, and market operations connect across global markets.

The role turns market conversations, system understanding, data evidence, and operational context into current-state insight that helps Architecture, Product, Segment, and Engineering teams shape solutions around real operating conditions before delivery risk surfaces late.

End-to-End Discovery

• Conduct discovery across business domains including Marketing, Supply Chain, Restaurant Systems, and Data & Reporting
• Analyze systems, services, and processes to understand how work is performed across markets
• Map cross-platform process flows, dependencies, handoffs, and failure points
• Gather and validate current-state evidence from market conversations, system behavior, data, configuration, and operational practice
• Build a clear picture of how global products interact with market operations

Operational Insight & Context

• Understand how different markets operate, including variations in structure, resourcing, partner ecosystems, processes, and system usage
• Recognize that many markets carry broad technology portfolios with much smaller local teams than the US model assumes
• Identify constraints that impact delivery, including operational capacity, competing priorities, and local adaptations
• Identify where market capacity, trading periods, testing load, regulatory needs, or cross-workstream dependencies change what is realistic
• Ensure technology proposals reflect how markets can realistically adopt and operate solutions

Translation into Architecture

• Translate discovery outputs into structured inputs for Architecture and Product teams
• Support capability definition, solution shaping, and option analysis
• Highlight risks, trade-offs, and gaps early in the lifecycle
• Challenge designs that do not align with operational or market realities

Market & Stakeholder Engagement

• Keep interactions through Segment Technology and Markets aligned,…