IT Support Specialist

IT Support Specialist

We are looking for an experienced IT Support Specialist to serve as a key technical partner for attorneys and business staff in a major U.S. office. This role is ideal for someone who combines strong troubleshooting ability with clear communication and dependable follow-through in a service-focused environment, ideally with legal industry experience. The position focuses on delivering responsive onsite and remote support across end-user systems, workplace technology, and firm-critical applications while helping maintain a smooth day-to-day technology experience.

Responsibilities:

• Deliver advanced desktop and end-user support for attorneys and staff, resolving technical issues with urgency and care.

• Diagnose and fix problems involving Microsoft 365, Windows systems, laptops, peripherals, network connectivity, and mobile devices.

• Maintain and support conference room and audiovisual technology to ensure meetings and presentations run smoothly.

• Assist users with legal and business applications, including document management, practice support tools, and litigation-related technology.

• Prepare, configure, and deploy equipment for new hires and existing employees, including onboarding support and workstation setup.

• Contribute to firm technology initiatives by assisting with software rollouts, hardware refreshes, and other IT improvement projects.

• Provide support related to document management platform changes and expanding use of AI-enabled productivity tools such as Copilot.

• Track, update, and resolve service desk requests accurately while keeping users informed throughout the support process.