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Service Delivery Manager
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-10-17
Listing for:
NORTH STAR Group
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Job Description:
Service Excellence Partners is seeking a Service Delivery Manager to oversee the delivery of managed services to our clients. The successful candidate will be responsible for ensuring high-quality service delivery, maintaining client satisfaction, and driving continuous improvement.
Key responsibilities include:
- Establishing and maintaining strong relationships with clients, serving as the primary point of contact for service delivery.
- Collaborating with internal teams to define service level agreements (SLAs) and key performance indicators (KPIs).
- Monitoring service performance and compliance with SLAs and KPIs, and implementing corrective actions as needed.
- Leading service improvement initiatives to enhance service quality and efficiency.
- Providing regular reports and updates to clients and senior management.
- Bachelor's degree in Business Administration, IT Management, or related field.
- Proven experience in service delivery management, preferably in a managed services environment.
- Strong client relationship management and communication skills.
- Experience defining and managing SLAs and KPIs.
- ITIL or other relevant certifications are a plus.
Location: Chicago, IL
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