Desktop Support Specialist II

IGT, where innovation meets entertainment on a global scale! We deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content
, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide
, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here -

The IT Support Specialist II provides frontline technical support to internal customers, resolving hardware and software issues and maintaining secure, reliable employee workstations. The role supports onboarding and offboarding, manages IT assets and documentation, and collaborates with internal teams and third-party providers on support requests, infrastructure projects, and company events. It also maintains user account integrity and workstation security in accordance with internal controls and external audit requirements.

• Provide frontline support to internal customers, including hardware troubleshooting and maintenance.
• Maintain user account integrity and workstation security standards in compliance with external audit controls, including SOX, PCI, and SOC 2, and internal company controls.
• Coordinate with cross-functional teams to facilitate employee onboarding and offboarding.
• Use technology to image, configure, deploy, and track employee workstations across the enterprise.
• Maintain the knowledge base by creating new documents, updating existing documents, and archiving outdated documents.
• Analyze support request trends, identify broader problems within the environment, and elevate issues to management as needed.
• Coordinate with employees and third-party providers to deliver advanced support.
• Participate in an on-call rotation to assist internal customers outside regular business hours.
• Manage the physical location of employee assets and IT inventory, including during major facility relocations.
• Maintain local conference room configurations and provide emergency support.
• Collaborate with cross-functional teams on information technology and infrastructure projects.
• Receive and process purchase requests.
• Plan, coordinate, and provide IT support for company and customer-facing events.
• Perform other related duties as assigned.

• Bachelor’s degree in Information Technology, Computer Science, or Engineering, or a combination of education and work experience in a related field.
• 2–5 years of experience in an IT support role within a fast-paced environment.
• Demonstrated experience supporting on‑site and remote customers.
• Ability to work independently and apply analytical problem‑solving skills.
• Excellent communication skills, including the ability to explain technical subjects to nontechnical audiences.
• Ability to resolve users’ problems while demonstrating professional telephone etiquette and customer service.

• Advanced troubleshooting experience with Microsoft Office applications and other software.
• Advanced proficiency and in-depth knowledge of computer operating systems.
• Ability to absorb and apply technical knowledge.
• Ability to implement knowledge and processes related to new technical developments.
• Ability to understand and use the Windows command-line interface (CLI) to perform job functions.

• Communication, analytical thinking, learning…