Technical Solutions Manager, App Ads

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information.

For more information, visit .We’re looking for a Technical Solutions Manager to help advertisers and partners succeed with Reddit Ads in the United States. This individual contributor role brings strong hands-on troubleshooting skills and expertise in mobile app advertising, including app install campaigns and mobile measurement partners (MMPs). You’ll work with advertisers, agencies, partners, Sales, Product, Engineering, and other go-to-market teams to resolve technical issues, explain measurement outcomes, and turn customer feedback into useful product and process improvements.

This role is expected to work from the office 1–2 days per week.

Responsibilities:

Troubleshoot app install campaigns, including app and event setup, SDK and MMP integrations, attribution configuration, postbacks, SKAdNetwork (SKAN) workflows, and discrepancies between Reddit Ads and MMP reporting

Investigate and resolve advertiser and partner issues across campaign setup, targeting, delivery, pacing, reporting, measurement, account access, funding, APIs, integrations, and third-party reporting

Own technical issues from intake through resolution: assess customer and business impact, identify likely causes, coordinate with the right teams, and keep stakeholders informed

Support feature testing and share clear findings and actionable feedback with Product and Engineering Advise advertisers and internal partners on implementation, measurement, and platform usage, translating business goals into practical technical recommendations

Document repeatable troubleshooting steps and contribute to runbooks, customer guidance, enablement, and process improvements that reduce recurring issues

Participate in a team on-call rotation for urgent technical issues

Qualifications:

5+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role Hands-on experience with mobile app install advertising and mobile measurement partners (MMPs), including investigating SDK or event configuration, attribution flows, postbacks, and campaign measurement discrepancies

Working knowledge of SKAN and mobile app attribution concepts, and the ability to explain measurement limitations and results to technical and non-technical audiences.

Strong understanding of digital advertising workflows, including campaign setup, targeting, delivery, pacing, reporting, attribution, and measurement.

Experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, examining request and response payloads, and troubleshooting authentication or permissions.

Ability to use logs, data analysis, developer tools, and reproducible test cases to investigate issues and recommend solutions.

Clear written and verbal communication skills, including the ability to explain technical findings and next steps to different audiences

Strong experience building effective working relationships with customers and cross-functional partnersBA/BS Degree Benefits:

Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support

Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits…