Infrastructure Engineer

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Engineer I (Restaurant Systems Management - RSM) is part of the Restaurant Infrastructure & Operations Platform team within Global Technology Infrastructure & Operations (GTIO). This role reports to the Senior Technical Product Manager (RSM) and is responsible for RSM Engineering / Development, integration with other Restaurant and Enterprise systems, and setting patterns and direction for development. The RSM platform includes tools, processes, and services related to restaurant device configuration and management, compliance, software installation and security patching.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

• Create, maintain, and support software package standards and runbook.
• Create automation to collect RSM KPIs (e.g. deployments, packages, etc.).

• Setup integration of global and US labs with Tanium dev environment, including device configuration.
• Create patterns, templates and samples to convert SCCM packages to Tanium packages .
• Created the blueprint for global applications (eProduction, TDA extractor) to meet GCS and GTIO standards.
• Created global task sequences to perform device health remediation for disk cleanup and time zone changes.
• Create packages and custom scripts for software installations and uninstallations.
• Configure and schedule one-time and ongoing deployments, scheduled tasks, filter groups, and maintenance windows.
• Build deployment rings using custom tags.
• Build dashboards on endpoint management platform.
• Build ad hoc reports using custom scripts to interact with various APIs.
• Providing incident management support for production issues.

• Understanding of Servers (Microsoft…