Supervisor, Technology

Job Description:

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blogto learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

The Global Technology Solutions & Services (GTSS) team is seeking a highly motivated Technology Support Supervisor to join our dynamic organization. In this role, you will lead and oversee daily technology operations across the MHQ labs and multiple production restaurant locations, ensuring stability, performance, and continuous improvement of technology services.

The
Technology Support Supervisor is responsible for leading critical capabilities that enable successful delivery, validation, deployment, and ongoing support of lab and restaurant technology solutions.

This role partners closely with cross-functional business and technology teams, including Engineering, Product, Operations, Quality Assurance, Support, and external vendors to ensure technology initiatives are delivered with a strong focus on quality, operational readiness, reliability, and the restaurant experience.

• Collaborate with cross-functional business and technology teams to support strategic initiatives, deployments, upgrades, and technology transformation projects.
• Lead the successful implementation of global technology initiatives, ensuring adherence to project timelines, scope, quality standards, and business requirements.
• Coordinate with engineering, product, vendors, and other support organizations to drive incident resolution.
• Establish expectations for test planning, test execution, defect management, regression testing, and release validation.
• Drive continuous improvement of QA processes, tools, automation, and reporting.
• Ensure lab environments appropriately represent restaurant technology configurations required for development, testing, troubleshooting, certification, and demonstrations.
• Establish processes for lab equipment configuration, maintenance, inventory, access, scheduling, and environment readiness.
• Develop plans for evolving lab capabilities as restaurant technology platforms and testing requirements change.
• Build a culture of accountability, collaboration, continuous improvement, and customer focus across geographically or organizationally distributed teams.

• 1+ years of experience in technology operations, engineering, quality assurance, technical support, or related technology…