Multimedia Senior Analyst

Description:

This is a full time, permanent role located at 320 S. Canal (CHIC), downtown Chicago.

• Responsible for the day to day support, troubleshooting and maintenance of all multimedia equipment used in the BMO Conference Centres and BMO multimedia integrated rooms.
• Setup and operation of audio visual equipment including flat panels, projectors, internal BMO laptops, external vendor laptops, network communication equipment, microphones, VOIP, teleconference equipment, IP, SIP, ISDN video conference equipment and mobile devices.
• Vendor relationship contact for existing multimedia suppliers and AV service providers.
• Liaison with vendors, business partners, LOB partners and senior executives for technical consultation and support of often confidential/sensitive meetings and events.
• Provide attentive, accommodating, professional and technical support requested by BMO Executives, BMO Board of Directors, senior management teams, leadership councils and distinguished guests.
• Support meetings/events that are time sensitive, often highly confidential, fast paced and highly visible within a scrutinized environment.
• Focus on a positive high-level customer experience and communication following the Being BMO guidelines.

• College diploma in related discipline(s) or equivalent work experience.
• 3+ years in the IT industry.
• Excellent Relationship Management skills.
• Exceptional oral and written communication skills, with the ability to present, communicate, and simplify complex information.
• Strong problem-solving skills within the technical field.
• Sound understanding of best in class business processes.
• Proficient in Microsoft Office Applications.

• Ability to multi-task and set priorities accordingly.
• Provide continuous improvement solutions at both the customer and departmental level.
• Able to accommodate flexible work arrangements.
• Autonomous - able to act independently on behalf of the department with defined objectives and direction.
• Able to respond quickly to ad-hoc requests.
• Familiarity with Multimedia equipment and computer equipment.
• Experience with Cisco Tele-Presence, Polycom Video Conferencing equipment, Web Ex, Skype for Business and other teleconference/video conference systems.
• Knowledge of Telepresence Management Systems for creating video conference bridges and adding new video conference endpoints to the internal network infrastructure.
• Troubleshooting video conference issues, system errors, break fix and updating software on video conference systems.
• In-depth knowledge and experience supporting Apple and Android devices.
• Knowledge of ticketing service work tracking applications.
• Understand new technology as a way to improve BMO’s productivity. Experience with Cisco Tele-Presence, Polycom Video Conferencing equipment, Web Ex, Skype for Business and other teleconference/video conference systems.
• Troubleshooting video conference issues, system errors, break fix and updating software on video conference systems.
• Follow BMO’s expense management directive and identify possible cost savings measures, and provide a competitive advantage in a functional, practical, customer focused manner.
• Keep current of new industry technologies and be able to realize its possible use at BMO.

Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production…