Senior Director, Technical Support & Escalations
Listed on 2026-10-17
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IT/Tech
IT Support
Carefeed is seeking an experienced leader for its customer-facing technical support team in Chicago/Cincinnati. You will shape processes, own SLAs, and collaborate with Engineering to prevent issues and improve outcomes.
The role combines hands-on technical work with leadership, including incident response, knowledge-base development, and cross-functional partnerships to deliver outstanding service to enterprise clients.
Join us at Midwest Startups as our next Senior Director, Technical Support & Escalations in Chicago, IL, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Director, Technical Support & Escalations role in the description above.
We appreciate your interest in this position.
Join Midwest Startups and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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