Sr Manager - IT Appl Dev

Location:

Chicago, Illinois, United States

Job Type: Full-Time

Posted Date: 10/14/2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Our team supports the Network Operations Center (NOC) and Stations Operations Center (SOC) by delivering tools and technology that improve operational performance and the customer experience by minimizing delays and cancellations. By building business-critical, top-tier applications, we work at the forefront of the operation with a direct impact on our customers. Continued investment and focus in this space create a steady stream of products and projects that challenge and develop the team.

The Senior Manager – IT, Application Development leads a development team responsible for the continued design and development of products focused on communication and collaboration across operational teams. This role collaborates extensively with business partners to design, develop, and integrate user interfaces and services that meet business needs. The position has a strong focus on Agile development, innovative thinking, and robust technology delivery, with the opportunity to influence innovation within the NOC/SOC space.

• Establish and maintain strong business relationships with senior and operating-level business leaders.
• Understand business processes and recommend improvements by leveraging existing IT capabilities, enhancing current capabilities, and defining new strategic IT capabilities.
• Stay informed of business strategy, goals, objectives, and operational performance.
• Serve as a thought partner engaged with business owners and business process development.
• Act as the point of contact and facilitate work request demand and prioritization.
• Educate business partners on the roles, responsibilities, processes, and deliverables required for effective delivery of new technology solutions.
• Escalate, assist with, and follow through on the resolution of issues related to technology solution delivery.
• Partner with the business to ensure effective completion of deliverables and tasks, including business requirements, scope management, training, business change management, and deployment.
• Interact directly with clients and support team members across the IT organization.

• Gain and maintain alignment with business partners on delivery success criteria.
• Provide effective project management and deliver work requests and projects within committed budget, schedule, and quality expectations while meeting overall department performance goals.
• Identify resource needs, secure commitments, and monitor deliverables from internal and external service provider teams.
• Provide cost estimates and business case updates.
• Ensure technology solutions comply with architectural standards.
• Communicate progress to senior IT and business leadership.
• Organize and maintain the performance of application issue management in accordance with agreed service-level agreements (SLAs).
• Make decisions within the discipline and expedite issues that cannot be resolved to the Managing Director.
• Understand and follow all enterprise operating policies and procedures.

• Manage the administration of 10–25 IT professionals, either as direct reports or sourced resources, including HR administration, salary administration, and time reporting.
• Define and prioritize work; allocate resources; and track and report the status of assignments, projects, and programs.
• Manage…