Customer Solutions & Integrations Specialist

Salary Range: $95,000.00 - $ per year based on experience, education, and geographic location.

Work Location: This position may be performed fully remote or on a hybrid basis near our Chicago office.

We are currently hiring in the following states/jurisdictions*:

• California
• District of Columbia (DC)
• Florida
• Maryland
• New York
• Texas
• Washington State

* While we are currently hiring in these geographic areas, we are also open to considering qualified candidates who reside elsewhere.

ZG Subpoena Solutions (ZGSS) is a close-knit team of dedicated professionals who design, implement, and manage customized solutions for business processes, including legal process compliance and third-party requests for access to user data. Our clients rely on us to tackle this critical work so they can focus on providing outstanding products and services.

We love working here because we like standing at the intersection of user data and lawful demands.

We are driven to provide better service every day, and value being part of a collaborative team at the center of complex and evolving legal process issues. Our business is rapidly expanding, and we are eager to build on our continued growth and position as the leader in legal process response solutions.

We are seeking a Customer Solutions & Integration Specialist to bridge discovery and technical integration, guiding clients through system onboarding into fully automated workflows. In collaboration with sales and client operations, you will engage directly with clients to identify their needs and implement tailored solutions.

Your scope spans the entire integration lifecycle—from provisioning portal access, configuring intake and delivery connections, mapping each client’s legal requirements documentation to configuration files to ensure proper handling of legal process, and maintaining the integration health and reliability once they are in production.

Additionally, you will serve as a key partner in the pre-sales process, crafting detailed integration plans for inclusion in sales proposals. This is a hands‑on technical role. While our engineering and product teams define the integration architecture

The ideal candidate must be able to translate technical specifications into reliable, well‑documented integrations and proactively identify and resolve gaps between system requirements and each client’s environment. This role will own each implementation end-to-end—developing a deep understanding of project scope, coordinating across teams, and driving every phase of integration from planning through implementation and delivery.

• Participate in pre-sales discovery calls to assess technical requirements and feasibility.
• Request and review prospective client exemplar files and policy and procedure documentation to understand legal requirements, workflow processes, data mappings, and file formats, and inform integration requirements.
• Shadow the client team to understand their current workflow from service through production delivery, and establish typical turnaround times for each legal process type.
• Create detailed integration plans and scope estimates for inclusion in sales proposals.
• Translate technical platform capabilities into clear, solutions‑focused value propositions for prospective clients.
• Support the sales team in gathering and organizing the information required to respond to requests for proposals (RFPs).

• Lead the client onboarding and integration lifecycle, overseeing all stages from initial kickoff through technical integration to first successful production delivery.
• Provision client portal access, user accounts, role permissions, and notification routing.
• Coordinate project…