Desktop Support Technician
Listed on 2026-10-18
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
The Desktop Support Technician will provide technical assistance to employees and end users experiencing hardware, software, network, account, and workstation-related issues. The technician will install, configure, maintain, and troubleshoot desktop computers, laptops, printers, mobile devices, monitors, and other IT equipment. Responsibilities include responding to help desk tickets, diagnosing technical problems, installing operating systems and applications, configuring user accounts, supporting Microsoft 365 applications, and assisting users with connectivity and security-related issues.
The position requires strong customer-service skills because the technician will communicate directly with users, explain technical solutions in simple language, document incidents, and follow problems through to resolution. The technician will also assist with equipment deployment, software updates, inventory management, and IT security procedures.
Skills:
- Windows 10/11 troubleshooting
- Microsoft 365
- Hardware and software troubleshooting
- Active Directory
- Ticketing systems
- Basic networking and TCP/IP
- Printer and peripheral support
- User account management
- CompTIA A+ knowledge
Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant technical certifications such as CompTIA A+ or Microsoft certifications are advantageous.
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